Streamlined assurance processes leveraging synthetic intelligence and machine studying will improve fault and efficiency administration for South African service suppliers, enhancing their buyer expertise
JERSEY CITY, NJ / ACCESSWIRE / June 4, 2024 / Amdox (Nasdaq: ), a number one supplier of software program and providers for communications and media firms, at present introduced that South African communications providers supplier CellC has deployed the Amdocs cloud-native Helix Service Assurance Suite to modernize its service assurance. This collaboration marks an necessary step in CellC’s transformation of fault and efficiency administration, leveraging the ability of machine studying (AI/ML) to drive streamlined assurance processes.
With the Amdocs Helix Service Assurance Suite, CellC will be capable to improve buyer satisfaction via improved service high quality. The cloud-native resolution, which follows Amdocs’ acquisition of TEOCO’s service assurance enterprise final 12 months, will allow CellC to enhance root trigger evaluation (RCA), monitor real-time community efficiency and considerably scale back common community efficiency via AI/ML powered fault administration – Time to repair (MTTR) for service-impacting points. By assembly buyer SLA commitments extra successfully, CellC is ready to ship the next buyer expertise, thereby growing satisfaction and loyalty.
“Amdocs is the perfect associate to modernize our service assurance capabilities,” mentioned Derek Morgan, government director of data know-how at CellC. “By leveraging the Amdocs Helix Service Assurance Suite, we’re assured in our capability to enhance service high quality, scale back downtime and in the end present an unparalleled expertise to our valued clients.”
“As networks turn out to be extra advanced, service suppliers concurrently have to ship increased reliability and higher efficiency to their clients,” mentioned Anthony Goonetilleke, president of know-how and head of technique at Amdocs Group. “The Helix Service Assurance Suite ensures CellC predicts, identifies and rapidly resolves service-impacting points and community outages, enhancing buyer expertise and in the end delivering best-in-class service. Built-in as a part of Amdocs, Helix Service Assurance Suite allows service suppliers to reinforce their capabilities. its capability to function in a dynamic surroundings whereas launching superior new providers.
Final month, Amdocs Helix Service Assurance Suite gained the “Community Synthetic Intelligence Award” at FutureNet World 2024 for its “most progressive synthetic intelligence resolution to reinforce community efficiency.”
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About Amdocs
Amdocs helps those that create a greater future. With our market-leading portfolio of software program services and products, we unlock the innovation potential of our clients, enabling them to ship next-generation communications and media experiences to particular person finish customers and enterprise clients. With roughly 29,000 workers worldwide, we’re dedicated to accelerating service suppliers’ migration to the cloud, enabling them to excel within the 5G period and digitize and automate their operations. Amdocs had income of $4.89 billion in fiscal 2023.
Amdocs Ahead-Wanting Statements
This press launch incorporates info that constitutes forward-looking statements made inside the secure harbor provisions of the Personal Securities Litigation Reform Act of 1995, together with statements relating to Amdocs’ progress and enterprise efficiency in future quarters and years. Though we imagine that the expectations mirrored in such forward-looking statements are based mostly on affordable assumptions, we can provide no assurance that our expectations might be achieved or that any deviations is not going to be materials. Such statements contain dangers and uncertainties that would trigger future outcomes to vary from expectations. These dangers embrace, however aren’t restricted to, the influence of common macroeconomic situations, prevailing macroeconomic ranges, enterprise and operational uncertainties, together with these ensuing from geopolitical occasions or different world or regional occasions (such because the assaults of October 7, 2023) affecting Israel. Conflicts and evolving conflicts and the COVID-19 pandemic, in addition to the present inflationary surroundings, and the influence of those situations on the Firm’s clients’ companies and ranges of enterprise exercise, together with the influence of the present financial uncertainty and trade pressures on the Firm’s clients spending choices, Amdocs’ capability to develop within the business markets it serves, Amdocs’ capability to efficiently combine acquired companies, the adversarial results of market competitors, speedy technological modifications that would render the corporate’s services and products out of date, the potential lack of key clients, our relationship with the power to construct long-term relationships with clients, our capability to efficiently and successfully implement synthetic intelligence and generative synthetic intelligence within the firm’s merchandise and operations, and the dangers related to working our enterprise in worldwide markets. Amdocs could elect to replace these forward-looking statements sooner or later sooner or later; nonetheless, Amdocs particularly disclaims any obligation to take action. These and different dangers are mentioned in additional element in Amdocs’ filings with the Securities and Alternate Fee, together with our Type 20-F for the fiscal 12 months ended September 30, 2023, filed on December 13, 2023 The report and 6-Okay supplied info for the primary quarter of fiscal 2024 on February 20, 2024, and data for the second quarter of fiscal 2024 was supplied on Could 20, 2024.
Media Contact
Mario Hajloiz
Amdocs PR
E-mail: mario.hajiloizi@amdocs.com
Holly Abbott
Babel PR for Amdocs
Tel: +44 (0)7527 521057
E-mail: amdocs@babelpr.com / holly.abbott@babelpr.com
supply: ANDOX MANAGEMENT LIMITED
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