Affected person Communications Firm Artera expands help for federally certified well being facilities (FQHCs), together with Bedford-Stuyvesant Household Well being Middle in Brooklyn and Moses Lake Group Well being Middle in Washington.
The expanded help means these FQHCs can now leverage Artera’s affected person communications platform.
Tailor-made particularly for FQHCs, the platform helps greater than 109 languages, supplies automated capabilities, and leverages EHR information for efficient group outreach. It permits sufferers to contact their healthcare suppliers via their most popular channel, together with textual content.
The product intelligently routes messages to the suitable division, serving to facilitate communication of appointments, medicines, billing, directions and lab outcomes.
The intention is to extend entry to care, cut back absences and supply speedy info whereas lowering the burden on scientific employees.
The decision-to-text function switches callers to textual content messages, serving to to handle name quantity and decrease deserted calls. Customizable dialog templates automate frequent affected person communication workflows, corresponding to affected person satisfaction surveys and absence monitoring.
The platform additionally supplies digital affected person engagement options accessible through SMS/SMS, which requires no app downloads, web entry or passwords. Group outreach capabilities enable organizations to schedule take care of sufferers who aren’t but within the EHR.
“Our partnership with the FQHC group helps help well being fairness as a result of affected person communication is a vital part of affected person entry to care,” mentioned Guillaume de Zwirek, CEO and founding father of Artera. cellular well being information By way of electronic mail.
“Affected person communication is extra than simply sending a textual content message to get sufferers to their appointments on time.”
He defined that frictionless communication establishes a direct line for the medical crew, tailor-made to the affected person’s situation, of their most popular language, and focused to their complete well being profile.
“This type of go to helps our suppliers present coats, organize transportation, and even help victims of home violence,” Dezwick mentioned. “We’re very pleased with our greater than nine-year dedication to serving FQHCs throughout the nation.”
bigger development
In 2023, Artera cooperates with Hyro to launch Artera Care Help, a synthetic intelligence digital assistant for healthcare supplier web sites.
It affords safe multilingual messaging through electronic mail, SMS, cellphone or chat, and options conversational AI for automated affected person interactions, real-time analytics and GPT-powered assistants for answering frequent affected person questions.
